IT & Software Support Engineer

Location: Hasselt

Job Description

To support our continued growth, we are looking for an IT & Software Support Engineer who will act as the internal point of contact for all ICT-related questions and issues, while also providing first-line support to external users of our in-house software tools.

Your responsibilities are:

Internal IT Support

  • Listening to, analyzing, and interpreting issues in order to quickly provide an appropriate solution
  • Managing and maintaining the computer network, including laptops and other devices
  • Managing databases and software packages
  • Ordering and following up on ICT equipment
  • Maintaining and optimizing the computer network
  • Installing, configuring, and updating hardware and software
  • Documenting incidents and solutions to keep the internal knowledge base up to date
  • Liaising with external IT suppliers when necessary


First-Line Software Support

  • Registering, analyzing, and following up on customer support tickets
  • Answering questions related to the use of our software
  • Reproducing, documenting, and—where necessary—escalating issues to second-line development support
  • Contributing ideas for improvements and expanding FAQs
  • Assisting with testing new releases or updates

What do we expect from you?

We are looking for a motivated colleague who can work both independently and as part of a team, and who has a genuine passion for technology and problem-solving.

  • A Bachelor’s degree in network management, computer science, or equivalent experience
  • A team player with a proactive mindset
  • A strong service-oriented attitude
  • Up to date with the latest ICT developments and interested in technological trends
  • Excellent knowledge of Microsoft Office
  • Accurate, flexible, and able to set priorities effectively
  • Knowledge of networking technologies, Windows Server, and Microsoft 365

Language skills:

  • Dutch: very good (oral and written)
  • English: very good (oral and written)

What do we offer you?

  • A challenging and versatile role within a dynamic team of experienced professionals who will support and inspire you
  • A permanent contract
  • An attractive salary package complemented by extra-legal benefits such as:
    • Company car with fuel card
    • Meal and eco vouchers
    • Mobile phone subscription (including data)
    • Discounts via Benefits@Work
    • Hospitalization and group insurance
  • Flexibility: one day of remote work per week
  • 35 vacation days per year (including ADV days and additional paid leave)
  • A warm, collegial working atmosphere with regular team activities

Application Process

If this role appeals to you and you meet the above requirements, please complete the contact form below and upload your CV and cover letter. We look forward to hearing from you!